Last updated: 1 January 2026

At ECM Market, we are committed to providing reliable technical support and after-sales assistance for our products and services. This Support Policy explains the scope, process, and limitations of the support we offer to our customers.

1. Scope of Support

ECM Market provides support for:

• ECM and control units (new and refurbished)

• Diesel generator spare parts

• ECM software installation and programming

• Diesel generator repair and maintenance services

• Remote and offline technical assistance

Support is provided based on the product or service purchased and may vary depending on the nature of the issue.

2. Support Channels

Customers can reach our support team through:

• Phone: +91 77019 76678

• Email: contact@ecmmarket.in

• WhatsApp: Available during business hours

Support requests must include relevant order details, product information, and a clear description of the issue.

3. Support Hours

Support services are available during standard business hours. Response times may vary depending on the complexity of the issue, availability of technicians, and communication method used.

4. Warranty Support

• Products covered under warranty will be supported according to the applicable warranty terms.

• If an issue arises during the warranty period, the customer must notify ECM Market promptly.

• Customers are responsible for shipping or air freight charges when sending products to ECM Market for inspection or repair.

• Once received, our technicians will inspect and repair the product, subject to warranty conditions.

Warranty does not cover damage caused by misuse, incorrect installation, power fluctuations, water damage, physical damage, or unauthorized repairs.

5. Remote Support Services

Remote support may include:

• ECM diagnostics

• Software updates

• Configuration assistance

• Technical consultation

Remote support is subject to system compatibility, stable internet connectivity, and secure access at the customer’s end. ECM Market is not responsible for issues arising from third-party software or network failures.

6. On-site & Offline Support

On-site or offline support services may be provided based on location, availability, and service agreement. Travel, logistics, or additional service charges may apply and will be communicated in advance.

7. Non-Supported Cases

ECM Market does not provide support for:

• Products modified or repaired by unauthorized technicians

• Issues arising from improper usage or installation

• Software or hardware not supplied by ECM Market

• Normal wear and tear or cosmetic damage

8. Service Limitations

While we strive to resolve issues efficiently, ECM Market does not guarantee:

• Immediate resolution in all cases

• Compatibility with non-standard or modified systems

• Prevention of future issues beyond the scope of service provided

9. Changes to Support Policy

ECM Market reserves the right to update or modify this Support Policy at any time. Updates will be published on this page with a revised date.

10. Contact Information

For support-related enquiries, please contact:

ECM Market Enterprise
A4-8B, Krishna Kunj,
Rishal Garden, Nangloi,
Delhi – 110041, India